المستودع الرقمي في جامعة غرداية

A Proposed Framework Illustrating the Efficiency of Using the Balanced Scorecard to Improve the Quality of Local Government Services A Case Study of Tolga Municipality

عرض سجل المادة البسيط

dc.contributor.author Aboubakeur, Boussalem
dc.contributor.author Sihem, Mouffok
dc.date.accessioned 2024-06-04T17:31:43Z
dc.date.available 2024-06-04T17:31:43Z
dc.date.issued 2023
dc.identifier.uri http://dspace.univ-ghardaia.edu.dz/xmlui/handle/123456789/7460
dc.description.abstract This research aims to shed light on the Balanced Scorecard and its effectiveness in improving service quality. To achieve the research objectives, which include determining the municipalities' ability to implement the Balanced Scorecard and assessing its effectiveness in enhancing the quality of services using the Balanced Scorecard model, the researchers designed a questionnaire consisting of 38 statements distributed to a random sample of employees from Toulké Municipality. The sample size consisted of 100 employees, from which the researchers collected 85 valid questionnaires for statistical analysis. After processing the data using the statistical software SPSS version 22, the researchers arrived at several key findings. Among the most prominent is that the implementation of the Balanced Scorecard in Toulké Municipality contributes to improving the quality of its services. Furthermore, the research provides recommendations aimed at enhancing the quality of services provided by municipalities as a local administrative body. EN_en
dc.publisher جامعة غرداية : كلية العلوم الإقتصادية ,التجارية وعلوم التسيير EN_en
dc.subject Balanced Scorecard EN_en
dc.subject Service Quality EN_en
dc.subject Reliability EN_en
dc.subject Responsivenes EN_en
dc.subject Empathy EN_en
dc.subject Municipality EN_en
dc.title A Proposed Framework Illustrating the Efficiency of Using the Balanced Scorecard to Improve the Quality of Local Government Services A Case Study of Tolga Municipality EN_en
dc.type Article EN_en


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