مدى تطبيق مرتكزات ادارة الجودة ودورها في تطوير الأداءالوظيفي دراسة حالة مؤسسة ( الفا بايب )

Abstract

The current study aims to find out the extent of the application of the foundations of quality management and its role in the development of the functional performance, the study of the case study of ALFA PIPE in The State of Ghardaia, as well as the level of application of quality management principles by the department, in addition to revealing the extent of its role in the development of functional performance, in order to answer the problem and achieve the objectives of the study and test the validity of its hypothesis was prepared a questionnaire and distributed to a sample of 80 employees of the FOUNDATION PIPE in The of Ghardaïa, and to test and analyze hypotheses was used a number of methods Statistically, the most important findings were: • There is a availability of dimensions (support for senior management focus on customer training infrastructure and continuous improvement qualification) in The State of Ghardaia from the point of view of its employees; • There is a relationship between the degree of adoption of the dimensions of quality management and the development of the performance of the fold and in the institution in question; As for the most important things that the study recommended: • Review the procedures in place in the institution to conform to the aspirations and hopes of quality and market requirements customers, taking into account procedural aspects such as encouraging initiatives and various proposals related to procedures submitted by workers and adopting them scientifically and practically; • Balancing the education and development of the worker on the developments of the limits to keep up with the industrial development. Keywords: Senior Management Support, Customer Focus, Infrastructure, Training and Qualification, Continuous Improvement.