Abstract:
This study aims at highlighting the best quality standards in the service of the
HOUARI BOUMEDIENE International Airport in Algiers, which in turn
enhances the satisfaction of its airlinesand a.And to be more familiar with the
subject, we used the descriptive approach to provide the theoretical background
,using the questionnaire method in this area to collect information for a sample of
20 airlines, including Arab and foreign ,where it included questions related to the
variables and dimensions of quality of service and questions about the
satisfaction of airlines,as designed in a manner consistent with the achievement
of the objectives of the final study users in it statistical Program SPSS 20,where
it was confirmed the indications of sincerity and stability by 0.916 .In the last,
the study concluded with a number of results, which is:There is a correlation
between the quality of airport services and the satisfaction of the industrial
customer;There is a statistically significant relationship between service quality
dimensions sensitivity, responsiveness, reliability, safety, empathy) Explain the
persontage respectively 0.43 0.48 0.41 0.63 0.52 of customer satisfaction airlines
,There are no statistically significant differences in the responses of airlines
regarding the intermediate variables (nature of ownership, type of company,
experience and type of service).
